ALBME

Complaints

The Board receives and investigates complaints against physicians and assistants to physicians by patients, patient surrogates, other healthcare providers, and members of the public. After the investigation is complete, the Board makes a determination whether the conduct rose to the level of disciplining the license or whether some lesser measure is appropriate.

Overview of Responsibilities

Who we regulate:

  • Medical doctors (MD)
  • Doctors of osteopathy (DO)
  • Physician assistants (PA)
  • Certified Registered Nurse Practitioners/Certified Nurse Midwives (CRNP/CNM) (controlled substances prescribing only)

We do not regulate:

  • Psychologists
  • Podiatrists
  • Dentists
  • Registered nurses
  • Other health professionals
  • Hospitals
  • Nursing homes
  • Surgical centers
  • Other health care facilities

Our authority is to:

  • Receive and investigate complaints.
  • Conduct investigations.
  • Enforce regulations.
  • Impose sanctions when a violation of law or regulation has occurred.

The Board has no jurisdiction over actions concerning fees.

 The Handling of Complaints

After receiving a complaint, we:

  • Determine whether it is within our jurisdiction.
  • Respond to the complainant and acknowledge receipt.
  • May ask for additional information.
  • May contact you for a statement.

Once the investigation is complete:

  • Results of the investigation are reviewed by the Board.
  • Board votes on a disposition.
  • Complainant is notified by disposition.

Possible Board decisions:

  • There is no basis for action against the license.
  • Licensee will receive a non-disciplinary letter of concern.
  • Records are further reviewed by an expert.
  • Investigation is continued to obtain additional information.
  • Disciplinary charges are filed.

Filing a Complaint

To file a complaint:

What happens next:

  • You will receive written acknowledgment of receipt of your complaint.
  • You may be mailed a request for additional information.
  • You may be contacted by an investigator for the board.
  • You will be notified of the Board’s decision.

Complaints are received from any source, including, but not limited to: consumers, patients, licensees, facilities, employers, employees, other licensing boards, etc. 


We do not accept anonymous complaints. However, complainants can request that we protect their identity during the investigative phase, with the caveat that, depending on the type of case and charges filed, we may be required to disclose the complainant’s identity if the case proceeds to a hearing.


Please see Public Actions


Each case is different, so the process time will vary.  Each complaint is thoroughly investigated and reviewed.


Unfortunately, there is no instantaneous action we can take on your behalf.  However, if you file a complaint, we can begin an investigation and look into the matter.


We do not have the authority to order reimbursement or award damages.  You may wish to contact the civil court in your jurisdiction for additional information.


You are not required to have a lawyer to file a complaint.  It is your determination whether to engage an attorney.  The Board cannot provide legal advice to complainants.


There is no statute of limitations for filing a complaint against a licensed physician; however, be aware that the passage of time may affect our ability to gather the information necessary to make a decision on your complaint.